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Contact the Freelance Journalists Association

The fastest way to reach us is by email at help@presseausweis-beantragen.com. You can also call us on +44 20 7963 7514 or use the support chat on this website.

Please include your order number if your question is about an existing order. For questions about whether you qualify, it helps if you add one or two links to your recent work.

Apply for your press card Read the FAQ

At a glance

Email: help@presseausweis-beantragen.com
Phone: +44 20 7963 7514
Post: Freelance Journalists Association, International House, 776-778 Barking Road, London E13 9PJ, United Kingdom
Support chat: Button at the bottom right of every page

Who to contact about what

Most questions are answered within our help pages – here is where to look first.

Before you apply

Requirements, prices and how the card works: requirements, cost, FAQ. Still unsure? Email us with a short description of your work.

About your order

Corrections, cancellations, delivery or invoices: email us with your order number. Free cancellation is possible until production starts – see the cancellation policy.

Checking a card

Organisers and officials can verify any FJA card by scanning its QR code. If a card looks suspicious, contact us with its number. Verification

Data protection and complaints

Your rights and where to turn.

Data protection requests

For access, correction or deletion of your personal data, email us with the subject “Data protection”. Our privacy policy explains your rights under UK GDPR and how to complain to the Information Commissioner’s Office.

Complaints about our service

If something has gone wrong, please tell us so we can put it right. Legal and company details are in the legal notice and our terms and conditions.

Contact the Freelance Journalists Association

Who to contact about what

Before you apply

About your order

Checking a card

Data protection and complaints

Data protection requests

Complaints about our service

Read next

Press card

Who it is for

Knowledge

Service and legal